If you have received the wrong item – or if an item is missing – please create a case via our complaint portal.
Here is how to do it:
- Go to our return portal here
- Enter your email and your order number.
- Select the item you wish to complain about and select Claim.
- Select the reason for the complaint.
- Attach a photo/video of the error and describe the issue. The clearer, the better.
- Choose whether you want a refund via gift card, to the original payment method, or an exchange for a new product.
- Approve the complaint and wait for the case to be processed. Once your claim is created, we will process it as quickly as possible — usually within 1–2 business days. If the item needs to be returned, we will send you a return label at no cost to you.
Questions? Send us an email here 📩
