Happy Seasons Help
We’re very sorry ❤️$ We take accuracy and quality seriously, and everything should of course arrive exactly as ordered.$ If you’ve received the wrong item – or if something is missing – you can easily submit a claim through our portal.£ 🪡 How it works:£ Go to our return & claim portal:$ 👉 https://returns.reversio.io/shophappyseasons.com £ 1️⃣ Enter your email and order number$ 2️⃣ Select “Claim” as the reason$ 3️⃣ Upload a photo or write a short note describing the issue – for example “item missing” or “wrong item received”£ We’ll make sure the correct item is sent to you as quickly as possible.£ Claims are usually processed within 1–2 business days.£ 📩 Need help?$ info@shophappyseasons.com
We pack and ship orders very quickly – usually within one hour ❤️$ That means we unfortunately can’t guarantee that a change or cancellation is still possible, but we’ll always do our best to help.£ 🪡 What to do:£ If you spot an error (wrong size, address, or item), please email us immediately.$ Our system can sometimes pause your order automatically if we manage to stop it in time.£ 📩 Contact:$ info@shophappyseasons.com £ Please include:$ – Your order number$ – A short description of the issue (use words like pause, error, cancel, or change)$ – Your phone number, so we can reach you quickly if needed£ We’ll do everything possible to assist you before your parcel leaves our warehouse.£
We offer fast international shipping 📦$ All orders are shipped from our central European warehouse, and you’ll receive a tracking link as soon as your parcel has been dispatched.£ 🚚 Delivery time:$ Usually 1–4 business days, depending on destination.£ 💰 Shipping cost:$ Standard delivery: 6.95 € – free for orders above 80 €£ 💡 Note:$ Shipping costs are calculated automatically at checkout.£ 📩 Contact:$ info@shophappyseasons.com
It happens to everyone ❤️$ If you entered the wrong address or didn’t receive your order confirmation, don’t worry — we’ll help you right away.£ 1️⃣ Wrong address£ Entered the wrong address, postcode, or phone number?$ Please email us immediately, so we can correct it before your order ships.£ 📩 Contact:$ info@shophappyseasons.com £ 👉 Include:$ – “Correct address” or “Change address” in the subject line$ – Your order number$ – The correct address and phone number£ 2️⃣ Missing order confirmation£ Check your spam or junk mail folder first – sometimes the confirmation lands there.$ If you still can’t find it, we’ll gladly resend it to you 💌£ 📩 Contact:$ info@shophappyseasons.com £ 👉 Include:$ – Your name$ – Your email address$ – Your phone number£ We’ll resend your confirmation as soon as possible.£
If a parcel is not collected or you refuse delivery (for example due to a change of mind), it will automatically be returned to us. ❤️$ As we still cover both shipping and handling costs, a return handling fee of 12.95 € will be charged.£ 💡 Note:$ This only applies if you don’t collect or actively refuse your parcel – not for regular returns made via the return portal.£ 📩 Contact:$ info@shophappyseasons.com £
You can always get a discount by becoming a Happy Seasons VIP 🎁$ Simply subscribe to our newsletter and receive your personal discount code.£ As a thank-you, you’ll get 20% off your first order over 90 €, plus early access to exclusive deals, new collections and seasonal launches 💌£ 💡 How to get your code:$ 1️⃣ Subscribe to our newsletter at the bottom of the website$ 2️⃣ Copy the code from the signup popup and complete your order$ 3️⃣ Check your email (and spam folder) – your code is sent automatically$ 4️⃣ Enter it in the “Discount code” field at checkout£ 📩 Contact:$ info@shophappyseasons.com – we’re happy to help 🌟£
We want you to be 100% satisfied ❤️$ That’s why we offer a 100-day satisfaction guarantee, allowing you to exchange your item as long as it hasn’t been used and the hangtag is still attached.£ 🪡 How it works:£ Return & exchange portal:$ 👉 https://returns.reversio.io/shophappyseasons.com £ 1️⃣ Enter your email and order number, and select “Exchange”$ 2️⃣ Choose the item and the new size or model$ 3️⃣ Print the label and drop the parcel off with your local courier£ An exchange costs €6.95, which covers the return label only.$ We cover the shipping cost for the new item.£ Once we’ve received and processed your return, your new size will be shipped within 1–2 business days.£ 📩 Need help?$ info@shophappyseasons.com
You can always exchange your item for a gift card ❤️$ You have up to 100 days from receiving your order to choose a gift card exchange — giving you plenty of time to decide.£ 🪡 How it works: Go to our return & exchange portal: 👉 https://returns.reversio.io/shophappyseasons.com 1️⃣ Enter your email and order number 2️⃣ Select “Exchange”, then choose “Gift card” as your refund method 3️⃣ You’ll receive your gift card by email once we’ve received and processed your return£ The gift card is valid for 2 years from the date of issue and can be used on any product in our shop 🎁£ 📩 Need help? info@shophappyseasons.com
Your satisfaction means everything to us ❤️$ You have 14 days to return your order, starting from the day you receive your original purchase.$ After 14 days, refunds are no longer possible – but you can still exchange or receive a gift card within 100 days.£ The item must be returned in its original packaging, and the hangtag must be intact.£ 🪡 How it works:£ Return portal:$ 👉 https://returns.reversio.io/shophappyseasons.com £ 1️⃣ Enter your email and order number$ 2️⃣ Select your items and print the return label$ 3️⃣ Drop the parcel off with your local courier£ A return label costs €9.95, which will be deducted from your refund.$ Refunds are typically processed within 5–10 business days after we’ve received and approved your return.£ 📩 Need help?$ info@shophappyseasons.com
We’re very sorry ❤️$ We take accuracy and quality seriously, and everything should of course be perfect with your order.$ If you’ve received the wrong item – or if something is missing – you can easily submit a claim through our portal.£ 🪡 How it works:£ Go to our return & claim portal:$ 👉 https://returns.reversio.io/shophappyseasons.com £ 1️⃣ Enter your email and order number$ 2️⃣ Select “Claim” as the reason$ 3️⃣ Upload a photo or write a short note describing the issue – for example “item missing” or “wrong item received”£ We’ll make sure the correct item is sent to you as quickly as possible 💨£ Claims are usually processed within 1–2 business days.£ 📩 Need help?$ info@shophappyseasons.com
We process all returns and exchanges as quickly as possible ❤️$ An exchange usually takes:$ 1–2 business days from when you ship the parcel until we receive and process it.$ Then another 1–2 business days until your new item arrives.£ In total, an exchange typically takes 3–6 business days, depending on the courier.£ Please note — we can’t see how long it takes between creating your return label and dropping off the parcel, as this part depends on you.£ A refund usually takes 5–10 business days after we’ve received and processed your return.£ 📩 Need help?$ info@shophappyseasons.com
We’re very sorry ❤️$ We take quality seriously, and everything should of course arrive in perfect condition.$ If you’ve received a defective or incorrect item, we’ll make it right immediately.£ 🪡 How it works:£ Go to our return & claim portal:$ 👉 https://returns.reversio.io/shophappyseasons.com £ 1️⃣ Enter your email and order number, and select “Claim” as the reason$ 2️⃣ Upload a photo of the issue and write a short description$ 3️⃣ Choose whether you’d like:$ – An exchange (a new item sent to you), or$ – A gift card for the full amount£ Claims are usually processed within 1–2 business days.£ 📩 Need help?$ info@shophappyseasons.com
Unfortunately, it’s not possible to return two orders in the same parcel. £ If you have two orders you’d like to exchange or return, each one must be registered separately in the return portal. £ How to: £ 1. Go to our return portal:$ 👉 https://returns.reversio.io/shophappyseasons.com $ 2. Enter your email address and order number, then click “Select items”.$ 3. Choose the items you want to exchange.$ 4. Choose whether you want a different size, a different style, or a refund.$ 5. You’ll receive your return label by email once the return is registered.$ 6. Pack the item(s) together with your order confirmation securely, and drop off the parcel at your nearest courier drop-off point. £ Have you already sent two orders together? £ Please contact our customer service. The system can only recognise the order linked to your return label and will therefore only process that one. £ 📩 Questions?$ Contact us at info@shophappyseasons.com
Yes, we do! 🎨£ We design everything from scratch, and our products are available exclusively through us or a few selected partners. Since 2016, we’ve sold over 2,000,000 pieces, and we take great pride in our designs – which is why we create every item in-house, from the first sketch to the finished product.£ All our styles are rooted in Scandinavian design, inspired by European traditions, but always with our own Happy Seasons touch – making Christmas (and the rest of the year) extra cozy and full of joy ✨£ 📩 Contact: info@shophappyseasons.com – we’d love to tell you more about how our designs come to life 🎅
At Happy Seasons, we take pride in choosing materials that are kind to your skin, soft to wear, and made to last 💛£ Most of our products are crafted from organic cotton, which we can trace all the way back to the farm it comes from 🌱 Even though it costs more, we believe it’s the right choice – for you, for the planet, and for the people who make our clothes.£ 🌿 Our materials – 95% organic cotton (GOTS-certified) and 5% elastane – used in our pajamas for the perfect balance of stretch, breathability, and softness – 100% organic cotton – featured in several of our sweaters and accessories – rPET (recycled polyester) – adds durability and flexibility to selected styles£ 🧵 Certifications & responsibility Our cotton is GOTS-certified (CU1094679), and we work only with ethical and sustainable manufacturers who share our values.£ We also proudly support Save the Children, where every order helps provide a meal or school supplies to children in need ❤️£ 📩 Contact: info@shophappyseasons.com 🌍
We’ve spent years perfecting the “ideal fit” 🎯£ A Christmas sweater or pajama should feel cozy, soft, and comfortably relaxed – and after selling over 2,000,000 pieces, we believe we’ve finally nailed it 🪡✨£ To find your perfect size, simply check the Size Guide on each product page. Click “Size Guide” for a personalized recommendation based on that specific item 👕£ Our sizing tips aren’t a guarantee, but a friendly guide to help you find your best fit 💛£ 👉 Choose your usual size 👉 If you’re between two sizes, go for the larger one for extra comfort£ 📩 Need help? info@shophappyseasons.com — we’ll be happy to assist 💬
We want your Happy Seasons clothes to stay soft, cozy, and beautiful for years ❤️£ Here are our best tips for caring for your Christmas sweater, pajamas, or other favorite pieces 👇£ 🧼 How to wash – Wash at max 30°C – Use a gentle cycle with low spin – Wash with similar colors – Use mild detergent (no bleach) – Do not tumble dry – always air dry£ 💡 If your sweater has lights – Remove the battery box before washing – Reattach it only when completely dry – The battery box must not get wet£ 🪡 Extra care tips – Turn garments inside out before washing – Avoid fabric softener – it can damage elastane and prints – Lay knitwear flat to dry to keep its shape£ 📩 Need help? info@shophappyseasons.com 💬
Our products are made in responsible factories in China and Bangladesh, where we’ve worked with trusted partners for many years 🧵£ We visit our factories every year and have deliberately chosen fewer, but more responsible partners who ensure fair wages, safe working conditions, and freedom of association. For us, sustainability is about people just as much as materials 🌍£ 🌿 Where our materials come from – Our organic cotton is sourced from India – Our rPET (recycled polyester) comes from China and Bangladesh£ We produce close to the source of our materials to avoid unnecessary transport, reduce CO₂ emissions, and maintain quality, control, and transparency throughout every step of production.£ 📩 Contact: info@shophappyseasons.com 🌱
Every year, we help hundreds of companies and retailers across Europe to:$ ✨ Resell our products in their stores or online$ 🎨 Or create their own custom designs in Happy Seasons quality£ Whether you’re looking for branded gifts, team sweaters, or a retail partnership – we’re happy to help.£ 📩 Contact:$ info@shophappyseasons.com $ Please include “B2B request” in the subject line and specify:$ What you’re interested in (reseller / custom design / corporate gifts)$ Approximate quantity$ Your country or region£ We’ll get back to you shortly with prices and options 🎁
We receive many collaboration and sponsorship requests – and we’re truly grateful for every one of them 💛£ Right now, we’ve chosen to focus on one key partnership:$ We work with Save the Children, donating one meal to a family in need for every order placed.$ It’s a collaboration we’re deeply proud of – because it makes a real, measurable difference 🌍£ For the time being, we’re not taking on new sponsorships or partnerships, but we sincerely thank everyone who wants to do good together with us 💫£ 📩 Contact:$ info@shophappyseasons.com
Happy Seasons was founded in Denmark by two best friends with a simple idea — to create high-quality clothing that makes the holidays warmer, funnier, and more personal 🎄✨£ Today, we’re a European brand with a team of 10 full-time employees, designing everything in-house and working closely with certified, responsible factories.£ All our products are designed in Denmark and made with care, transparency, and attention to detail — never cheap, mass-produced fashion.£ Over 250,000 happy customers across Europe trust and wear Happy Seasons with pride 💛£ 📩 Contact: info@shophappyseasons.com
At Happy Seasons, we believe fashion should feel good — for you, for people, and for the planet 💚£ Since 2015, we’ve sold over 2,000,000 sweaters and pajamas across Europe – proving that fashion can be fun, fair, and sustainable.£ 🌿 Materials & Environment We primarily use GOTS-certified organic cotton and recycled polyester (rPET). No toxic chemicals, no GMO, and responsible water management. Today, 80% of our materials are sustainable – with a goal of 100% within 3 years.£ 🤝 People & Ethics All our partner factories follow our Code of Conduct, ensuring fair wages, safe working conditions, and freedom of association.£ ❤️ Social Impact Every order supports Save the Children – helping provide over 75,000 meals to children in need 🍽️£ 📩 Contact: info@shophappyseasons.com
At Happy Seasons, we work every day to make a difference – for you, for the people behind our products, and for those who need it most.£ 👉 We put quality and responsibility before profit$ 👉 We collaborate only with ethical, certified factories$ 👉 We proudly support Save the Children, because Christmas is about giving and sharing 🎁£ When you shop with us, you’re supporting a true European brand run by real people who care – not a faceless corporation. We’re not perfect, but we strive every single day to do the right thing.£ Thank you for choosing Happy Seasons 💛 We hope our products make your Christmas a little warmer, softer, and happier 🎄✨£ 📩 Contact: info@shophappyseasons.com