If you have received an item with a fault or defect, or if a fault occurs with your item, we are of course happy to help you.
Please submit your complaint via our claims portal
Here is how to do it:
- Enter your email address and your order number.
- Select the item you wish to complain about.
- Select »Claim« as the reason for the return.
- Describe the fault as precisely as possible.
- Upload a photo or video that clearly shows the fault.
- Choose whether you want a replacement or a refund.
- Confirm the claim and wait for our processing. As soon as your claim is registered, we will process it as quickly as possible, usually within 1 to 2 business days.
📩 Do you have questions? Contact us here
